How ClassWaze processes platform information and how franchisees remain responsible for their own learner data practices.
Platform terms, signed agreements and applicable commercial terms should be read together.
This policy describes information processed by ClassWaze as a software platform, including franchise onboarding, KYC, account, support, payment and operational information. A franchisee may separately collect learner information under its own centre operations and is responsible for its own privacy notices and lawful use.
Information may be used to provide the service, complete onboarding and KYC, process payments, operate accounts, deliver platform communications, protect the service, prevent abuse, troubleshoot issues, maintain records and comply with legal or accounting obligations.
Where learner or staff information is stored for a franchisee, the franchisee remains responsible for collecting and using that information lawfully and for providing any required notices or consents. ClassWaze processes such information to operate the enabled software services and according to the platform relationship.
Selected infrastructure, hosting, payment, email, DNS and other service providers may process information within the scope needed to provide their services. The platform may transfer information where required for service delivery, security or legal compliance.
Reasonable technical and organizational measures are used to protect accounts and platform records. No internet-connected system can guarantee absolute security. Users must also protect passwords, OTPs, API credentials and authorized access.
Records may be retained for service continuity, security, accounting, disputes, fraud prevention, agreement management and legal compliance. Retention can vary by record type and applicable obligation.
Platform-account requests should be submitted through the official support process. Learner-level requests should ordinarily be raised with the relevant franchisee first unless the platform relationship or law requires otherwise.
This policy may be updated when services, legal requirements or processing activities materially change. The applicable version may be referenced in agreements or platform notices.