A clear separation of platform services and franchisee responsibilities for centre operations, learner services and document issuance.
Platform terms, signed agreements and applicable commercial terms should be read together.
ClassWaze provides software, hosting, workflow automation, reporting, communications and related SaaS services. ClassWaze does not become the academic issuer, training centre operator, employer, examination authority or agent of a franchisee merely because the franchisee uses the platform.
The franchisee is responsible for operating its centre lawfully, supervising staff, communicating with learners and parents, setting course commitments and fees, maintaining accurate records, meeting applicable education and local requirements, and making truthful representations about its services.
The franchisee is solely responsible for deciding whether a certificate, marksheet, ID card, admit card, letter, result, receipt or other learner document should be issued. Before issuance, the franchisee must verify the learner identity, academic or attendance information, authorization and other required details.
If a franchisee issues a document incorrectly, issues a document to an unauthorized person, enters false or inaccurate information, makes an unsupported academic claim, or permits a recipient to use a document outside its authorized purpose, the franchisee remains responsible for the issuance decision, representations and centre-level consequences to the extent permitted by applicable law. Platform generation, storage or verification functions do not transfer that responsibility to ClassWaze.
A verification page, QR code, public record or software-generated document may help a recipient check information supplied by a centre, but it is not a guarantee that the underlying educational service, qualification, course quality or local compliance was independently assessed by ClassWaze.
To the extent permitted by applicable law, the franchisee agrees to defend, indemnify and hold harmless ClassWaze, its owners, personnel and service providers from claims, losses, penalties, reasonable costs and expenses arising from the franchisee's centre operations, staff acts or omissions, learner disputes, academic representations, document issuance, local non-compliance, unauthorized access or misuse of the platform.
The franchisee must protect its administrator, staff and learner credentials, use appropriate access controls, report suspected compromise promptly and ensure that staff only receive the permissions needed for their role. Actions performed through authenticated accounts may be attributed to the account holder unless the relevant security evidence shows otherwise.
The franchisee is responsible for the accuracy, legality and relevance of data it enters. It must have the necessary notices, permissions or other lawful basis required for its own collection and use of learner or staff information.
Access is subject to the selected plan, feature availability, payment status, renewal and applicable commercial terms. ClassWaze may restrict or suspend services for non-payment, fraud, security risks, abuse, unlawful use or material breach, subject to applicable law and the signed agreement.
Payment gateways, hosting providers, email services, domain/DNS providers, SMS or messaging services and other integrations may operate under their own systems and terms. ClassWaze does not control third-party outages, policy changes or service interruptions.
ClassWaze software, code, interface designs, platform brand assets, documentation and related intellectual property remain owned by their respective owners. Franchise access is a limited service right and does not transfer ownership of the platform.
The platform may receive maintenance, security updates, feature changes and third-party integration changes. Material commercial changes are governed by the applicable plan or signed commercial terms.
To the extent permitted by applicable law, ClassWaze will not be responsible for indirect, incidental, special or consequential losses arising from the franchisee's centre operations, learner relationships, document issuance, representations, local compliance, third-party service failures or misuse of the platform. Nothing in these terms excludes liability that cannot lawfully be excluded.
On suspension or termination, access to the affected workspace may be restricted in accordance with the plan and signed agreement. Retention or deletion of records may continue where required for security, accounting, disputes, legal compliance or the applicable retention policy.
Questions should first be raised through the platform support and contractual escalation process. The final governing law, jurisdiction, dispute forum, notice period and commercial commitments should be stated in the executed franchise agreement. Where the signed agreement contains a specific term, it controls to the extent of conflict.