Payment and activation are handled as separate steps so the franchise workspace is not treated as active until ClassWaze completes activation.
The refund decision is based on whether the franchise has been properly activated.
ClassWaze may receive payment before the final franchise activation step. Until the franchise is properly activated, the payment remains associated with the onboarding and activation process.
If the payment has been received but the franchise is not properly activated, the payment may be refunded through the applicable payment process. This includes cases where the required activation setup, centre code/access or other required onboarding step is not completed.
Once the franchise is properly activated, the payment is non-refundable. No refund will be provided after activation, regardless of the reason for the later request.
Payment confirmation by itself does not mean that the franchise is activated. Activation is completed only when ClassWaze completes the required provisioning and marks the franchise workspace as active.
If the applicant decides not to proceed before activation, the onboarding record may be closed or permanently deleted where no payment has been received. If payment has already been received but activation has not been completed, the pre-activation refund rule applies.
After activation, cancellation, non-renewal, suspension or closure of the franchise does not create a refund of the already-paid activation/subscription amount.